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Delivery Policy

Orders Monday – Friday:
Orders must be received before 2:00 p.m. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

Orders Saturday, Sunday and Public Holidays:
We are unable to make deliveries on Saturdays, Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day.

These cut off times do not apply to busy floral events including (but not limited to) Mother’s Day, Valentine’s Day and Christmas. Please check with us for the order cut off times for these days.

While we try to deliver your order at the requested time, it is not possible to guarantee that these times will be achieved. There are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times). If the flowers are for a timed event (for example, a funeral or business location), we will do our best to assist. However, we strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

A local delivery fee is added to each order, for each address. Port City Florist will try our best to ensure your flowers are delivered on time to the right location. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.  Unfortunately, we cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest Port Macquarie depot, if this is the case the recipient will be notified.

We will be happy to accept your international orders if you call our shop directly on 02 6583 9400.